[Resolved] Eureka Forbes — Product installation delayed 5 days over

$ubhojit Ch@tterjee

from Mysore, Karnataka

Address:	560100
Website:	www.eurekaforbes.com/aquaguard-geneus

I purchased Aquaguard Geneus on 5/7/2017 and no one has come for installation in last 5 days. I have been using Aquaguard iNova since 2002 in Pune, Kolkata, Hyderabad and Mumbai but sorry to say that the Aquaguard Bangalore service area is very very weak. Customers are at the mercy of the service agents who pay no heed to customer's concern.
Please change the Center heads of Aquaguard they are all useless fellows, when I call up to Kudlu Gate Aquaguard centre I only get background noise of TV. But equally bad is Kent service which is again not an alternative.
Problems have started creeping after splitting Aquaguard into Aquaguard(B2B) and Dr Aquaguard(B2C). Each business is trying to compete with each other.
If no measures are taken I am sure Livpure or Pureit with worse product quality will oust Aquaguard.
Please strengthen your Bangalore service line for Aquaguard and help us in really getting pure water as Bangalore is the metro which desparately needs purified water.

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Aug 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2017

Eureka Forbes Customer Care's response Dear Subhojit,

Request to share your contact number along with your location and my team will get in touch with you soon for further assistance.

Regards,
Anita