[Resolved] Eureka Forbes — product stopped working after attending by service personnel

Sammon

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400094

On 19th september 2018, one representative (From andheri, mumbai office) came to my residence for checking the quality of water of my water purifier (Model: aquaguard gold nova). I did not call him for checking. After his checking, when i started the machine, the water purifier stopped working within ~1 minute. Red lamp with beep (With no water) was indicating on the indicator panel. I called the service engineer. The person came next day with another technician. They told that sensor is not working. They admitted that while checking inside the machine, sensor might have got disturbed. They told that it will be rectified. Subsequent to this, nobody was turning up even on repeated request. Even i have contacted the manager of andheri office. Response was very poor. On 24th september 2018, one senior technician confirmed that the motherboard got damaged.
I want the machine to be repaired at the earliest and free of cost with some reasonable guarantee.

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Sep 29, 2018

Complaint marked as Resolved

With kind intervention of Mr D V Ramakrishnan, Head Customer Care Eureka Forbes, Mumbai (mob no. 0704583866) the faulty motherboard was replaced. Machine is woking fine now.

Eureka Forbes customer support has been notified about the posted complaint.

Sep 24, 2018

Updated by Sammon Just now (18:00 of 24th September 2018) one engineer contacted and told that he will install one old machine temporarily for use today later in the evening. He will arrange a repaired / spare motherboard in working condition and replace the faulty component. Let us hope he keeps his words. I will update accordingly.

Sep 24, 2018

Updated by Sammon As expected, nobody turned up. This is the kind of exemplenary service !!!
I REQUEST EUREKA FORBES TO ACT IMMEDIATELY ON THIS LAPSE.

Verified Support

Sep 25, 2018

Eureka Forbes Customer Care's response Dear Sammon,

I assure you to get this checked on priority. Please share your registered contact number & customer ID here, my team will definitely get in touch with you.

Regards,
Anita

Sep 25, 2018

Updated by Sammon Dear Ms Anita of Eureka Forbes Customer Care'
My contact number is [protected].
Where from shall I get customer ID? I am having order no., SAP code, Unit no. etc. Which number you want?

Sep 25, 2018

Updated by Sammon Anyway, following are the informations available with me:
Order no.[protected]
SAP code: [protected]
Unit no. 2015393
Regards.

Sep 25, 2018

Updated by Sammon Hello Eureka Forbes Customer Care
Please give me response.
It is very difficult to pull along with out a water purifier at home.
Please take action at the earliest.
Regards.

Verified Support

Sep 26, 2018

Eureka Forbes Customer Care's response Dear Sammon,

Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly.

Regards,
Anita

Sep 26, 2018

Updated by Sammon Dear Eureka Forbes Customer Care
I am sending all the details from my email id i.e. [protected]@gmail.com to you.
Regards.

Sep 26, 2018

Updated by Sammon Dear Ms Anita
I have sent the details through my e-mail id just now. Please do it urgently. I don't have purified water at my home. Our health is at stake just because of your carelessness and unnecessary delay in service.
Regards.

Sep 26, 2018

Updated by Sammon Please take necessary action AS URGENTLY AS POSSIBLE. This is EMERGENCY.
None of the Andheri office persons is lifting the phone intentionally, seeing my number displayed. Because they have caused a blunder and now they are avoiding / hiding.

Sep 27, 2018

Updated by Sammon Still no action. I want the fault to be rectified as early as possible.

Sep 27, 2018

Updated by Sammon What happened? Nobody is attending the problem even after repeated requests.

Sep 29, 2018

Updated by Sammon Finally with intervention of higher level management, the faulty motherboard was replaced yesterday (i.e. 28th September 2018). Machine is working fine now.

Verified Support

Sep 29, 2018

Eureka Forbes Customer Care's response Dear Sammon,

I am glad that you issue has been resolved. Do let me know if you need any other help.

Regards,
Anita

Sep 30, 2018

Updated by Sammon Thanks madam for your cooperation. In case of future need of help, I will definitely let you know. Have a nice day.