[Resolved] Eureka Forbes — refund pending for advance payment for returned order of dr. aquaguard magna hd uv water purifier

navalkgupta

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400701

A salesperson named santosh sakpal visited me from eureka forbes on 29-sep-2018. He did mis-sellibg by giving false facts about uv product and placed order. I paid rs. 2000/- cash to him. On further inquiry i came to know that product is not worth so i asked him to cancel the order in evening. But he did not cancel it and try to convince me for other products. I also complained to eureka forbes customer care, they took all details. Then delivery camefor the order on 03-oct-2018 but we refused and item got returned. I have followed up times to customer care and 100 times with sales person but he is not ready to return advance cash taken from me.

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Nov 11, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Eureka Forbes Customer Care's response Dear Naval,

I've responded to your concern via Twitter & shall take it forward from there.

Regards,
Priya

Oct 08, 2018

Updated by navalkgupta With just replying on twitter don't help, if you know all the details why you are asking same details on Twitter rather than helping me out by calling your back end team and salesperson to refund my advance payment. It seems your salespersons are underpaid and hence to compensate them and keep motivated your company is not doing anything for past 2 weeks after 15-20 times follow up on your call centre. T&C of order says if any advance amount not taken within 3 months then it will be forfeited by company and salesperson, your company as a hole doing the same rather than refunding my money. I am going to file FIR against your salesperson in nearby police station by tomorrow if you don't return this money.