[Resolved] Eureka Forbes — regarding equipment malfunctioning 4th time in eureka aquaguard enhance ro+ | |
I have raised a new complain again with service request id [protected] due to trouble faced in eureka forbes aquaguard enhance ro+ purchased on 07-june-2018. Now again i am facing the same trouble which was raised on the equipment on 02-oct-2018. My equipment is choked and making knocking noise and purification process is totally stopped. I had raised 6 complaints already for this product in period 8 months. Still i am being troubled by the equipment. I already asked for replacement of the equipment, it was deliberately not replaced. Now when i ask for annual maintenance charges, they say that it will not include the spare parts. Assuming that i bear the cost of annual maintenance, why should i bear the cost of spare when i see that the entire equipment is faulty. @eureka forbes - as you can see the equipment is damage piece with lot of manufacturing defect. You should consider this and provide me additional warranty or at least not charge for the spares after the warranty period. When i ask for buyback offer, i was told that i will get only rs 500 for this new equipment. This is really annoying, either as a sign of good gesture extend the warranty for another 6 months to 1 year for this damaged product with total manufacturing defect. I have already raised 3 complaints in this forum at the below links: 1) aquaguard-ro-enhance-c2095592 2) https://www.consumercomplaints.in/eureka-forbes-new-product-eureka-forbes-enhanc...⇄ 3)aquaguard-enhance-ro-c2016522 Was this information helpful? | |
Feb 28, 2019 Complaint marked as Resolved Eureka Forbes aqua guard Service engineer mr. kamalakanan was technically knowledgeable. He replaced the adapter which solved the problem. Immediately. We tested for 2 days . It is OK now. Eureka Forbes customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 Eureka Forbes Customer Care's response Dear Sourav, I've shared your concern along with your details with my team in Kanchipuram. Be assured, they’ll definitely connect with you as soon as possible to do the needful. Regards, Anita Verified Support Mar 01, 2019 Eureka Forbes Customer Care's response Dear Sourav, I'm glad to hear that your concern has been addressed. Feel free to get back in case you require any further assistance. Regards, Anita | |
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