[Resolved]  Eureka Forbes — regarding pump failure in eureka aquaguard enhance ro+

Address:	Mumbai City, Maharashtra
Website:	www.eurekaforbes.com

Dear Eureka Customer Care,

This is regarding the eureka forbes product which was purchased on 06-June-2018, I had already raised the complaint at the below link:
https://www.consumercomplaints.in/eureka-forbes-new-product-eureka-forbes-enhanc...⇄
As engineer visited the premises, he checked the equipment and concluded that the pump in the equipment is faulty. But as you can see that it is hardly one month the equipment has been purchased and less than 15 days of installing it, that I started getting major problem in the equipment. It is an brought to your notice to change the equipment under the warranty as I do not to be troubled further for this ro purifier. Please take immediate action at your end as we cannot stay without water for long duration, moreover the purpose for purchasing the equipment is not fulfilled.
I am attaching the photograph of carelessness of your franchise in the initial installation of equipment in my premise, the entire equipment is hanging on 2 screws and remaining 2 screws were not fit on the wall(hence equipment is hanging on just 2 screws, it may fall down anytime).Please kindly take appropriate measures in re-installation and replacement of the machine. I hope that matter should be resolved by today.