Eureka Forbes — Return of Vacuum Cleaner purchased

Dear Sir,

I was sold a vacuum cleaner on 25th of April 2021. I have paid the sales representative through Google pay he told me that he will submit me the bill however till date I have not received the bill. I have paid him Rs.16, 000. After a week o[censored]se I found that the vacuum cleaner was not as efficient as it was promised to be. As per the policy mentioned in your website where it was clearly written That the product can be returned within 30 days, I tried calling the vendor again for return of the product to which he replied that once sold it cannot be returned. I then ask him at least send me the bill so that I can take up the matter through customer care of your esteemed company. He then ghosted me out and till date has not provided me the bill. Since 2nd May I have been trying to reach the customer care executive through phone, WhatsApp, email. I have narrated the whole story in all the three forums. I have even attached the entire screenshot in my mail dated 11th of may. But it is very sad to say till date neither I was provided the bill nor my product was returned. Kindly mention what more do I have to do to get my product returned? If I have to fight a legal battle with you please mention that also so that I can prepare myself well in advance to take you to the court for the cheating, betrayal, mis-selling and fooling your customers with your product. I have today also sent you a mail in which you will find all the details. Hopefully you will revert back to me