[Resolved]  Eureka Forbes — reviva ro nxt water purifier

Address:

Jhabua, Madhya Pradesh, 457777

Hi there,

I purchased a water purifier, revival nxt in the month of january 2019. Day before yesterday the power supply got disconnected and i called up the local vendor who got the unit installed at my place, he said that attender will come tomorrow to attend my problem. However next day the attendee turned up late and that too without equipment and testing tools required for the said check up process. When i talked to the vendor about the same he said that the attender will come tomorrow with the required tools. No one has attended till now. And the way the vendor and the attender spoke was totally unprofessional and was with full of disrespect. I called up the toll free number to which a service request number was assigned and still no trace of anyone attending the call. I work as a manager in state bank of india, the branch runs under my supervision and for this particular problem i have already taken two days leave. Kindly look into the matter and do the needful at the earliest. And i strongly request you to take necessary action against the vendor for not fulfilling the said promise and leaving the request unattended.

Vendor name: mr ravi jain.
Vendors contact number: [protected], [protected].

Service request number: [protected] and [protected]

Regards,
Arpit sharma