[Resolved] Eureka Forbes — RO system not working

mallikarjun kore

from Belgaum, Karnataka

Address:

Belgaum, Karnataka

Dear sir Customer name maruti b navi contact no [protected] complaint number [protected] H NO 1645 siddeshwar nagar behind yashicon factory kakati belgaum karnataka 591113 Dear sir we are using Eureka Forbes water purifier (RO system) from last two years even thou we are taken AMC also i launched complaint from 27/08/2014 regarding our RO system is not working but still i am not received any call from Eureka Forbes i called several time to customer care and local office (belgaum) but still present our RO system is not working i am not excepted service like this from Eureka Forbes Regards mallikarjun [protected] email [protected]@gmail.com

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Comments

Tarakeshwar Bhattacharya

from Mumbai, Maharashtra

I got Eureka RO on 5/2/14 installed at my residence B1/16, Gulmohar City, Haibatpur Road, Derabassi - 140507, Dist Mohali (Punjab). At the time purchase and installation, your officer Mr Narinder assured that the machine would be serviced afer every six months ( 2 services in the first year). However, even after contacting your Panchkula (Haryana) office several times and even after personal visits to the office (20 Kms from y residence) they have not responded to my requests till date. Even yesterday I contact Mr Narinder but his response was very negative. He even said that he was not concerned about complaints to higher officers. I also tried to contact Mr Yogesh Panday, Incharge of your Panchkula regional office, but he did not pick up the phone.

RO was installed in Feb and it is already eight months, but servicing is not being done. I have had a very bad experience dealing with Eureka officers.

Please arrange to get the RO serviced immdly and also ensure that your officers deal with the consumers properly and dutifully.

Thanks and regards

(T. Bhattacharya) - Mob [protected]

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Tarakeshwar Bhattacharya, we are sorry to hear about your experience and regret the inconvenience caused to you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
We have made a note of your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team