Eureka Forbes — Sensa - Problem not resolved under the contract | |||||
Customer ID: [protected] Customer Name: Prince Chopra, S-803 Ajmera Infinity, Neeladri Road, Bangalore - 560100 Hello, I'm staying in a rented apt (above mentioned address) where owners have installed Eureka Forbes Sensa water purifier. The contract for the same was from 19-Dec-2014 to 18-Dec-2015. Around 03-Dec-2015 the aquaguard started overflowing and we called Kavitha ([protected]) as told by the owner. Initially she sent a technician to investigate and it was found that PCB got damaged. She also suggested to replace filters as they were used for a year or so; filters will be replaced free of cost if contract was renewed for another year but I was not interested. We just wanted to get PCB replaced since it was covered under the contract. 07-Dec-2015, Talked to Kavitha and she confirmed that technician would come on 08-Dec-2015 but nobody turned up. Repeated calls were not answered. 17-Dec-2015 got a chance to talk to kavitha and she confirmed that the technician would come and replace PCB on 18-Dec-2015 but nobody turned up again. The contract was ending on 18-Dec-2015 so called her again and she said a technician would come same afternoon but again disappointments. After which all the call attempts were not answered. I would like to ask, why customers are treated differently when contracts are not renewed and i would like to get the PCB replaced. Please do the needful. Was this information helpful? | |||||
Eureka Forbes customer support has been notified about the posted complaint. | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team