[Resolved]  Eureka Forbes — service issues cheaters they have sold me second quality products

Address:lodha new cuffe parade tower 6 elisium opp wadala RTO near bhati park monorail station wadala east, Mumbai City, Maharashtra, 400037

I irfan khan had purcahsed a eureka forbes aquaguard purifer last 10 days inhave been calling their hotline number for a technician to visit as the wayer leaking from the machine and considerable amount of water has been wasted due to this ibkeep get messages like the one below.

Dear friend. Your service request no. Is [protected]. Our technician will pay you a visit within the next 2 working days to attend to your request.
Now when i call ask for an answer their cuatomer support gives me other number keeps me on hold for 20mins and the call diaconnects and no response this is my second bad experience with thia cheater company last time 5 years back they did the same thing products under warranty are just not taken care of its high tome these cheaters are thought a lesson i will lodge a formal complaint after this of cheating with our local police station one of the worst companies to be operating out of india cheaters eureka have some shame
Was this information helpful?
No (0)
Yes (0)
Jun 23, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 14, 2019
Eureka Forbes Customer Care's response
Dear Irfan,

Your request has been escalated to my service team in Wadala. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita
May 14, 2019
Updated by irfan1402
Respected madam anita,
I would need to knownhow mucb patience one needs to have in order tonget a simple work done and in these drought situation the amount of water which is wasted is a criminal offence i believe i beg to differ madam but would like to know what does a warranty mean in the books of eureka forbes if you may please explain
Verified Support
May 16, 2019
Eureka Forbes Customer Care's response
Dear Irfan,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7762
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information