[Resolved] Eureka Forbes — Sold me dead water purifier | |||
Its been more than two weeks now, I have purchased Eureka Forbes Genius+ model, which is not working from the time of installation. I have spent near about Rs. 20000, for a dead machine. I contacted with them for replacement, now they are saying we don't give replacement rather we repair it at your home. But, why should I allow them to repair a machine which couldn't pour a glass of water also. How could they sell a non working machine. I paid for new functional machine. Now they are just passing my call from one person to another. Was this information helpful? | |||
Mar 8, 2017 Complaint marked as Resolved My Complaint was regarding machine replacement, but they have not given me replacement.
They have just repaired it at my home. I not happy with this resolution and their service. Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 28, 2016 Eureka Forbes Customer Care's response Dear Shankar, This shouldn't have happened. Kindly share with me your registered mobile no./ complaint no./ customer ID and I will surely have my team look into your issue at the earliest. Regards, Priya Verified Support Jan 03, 2017 Eureka Forbes Customer Care's response Dear Shankar, I understand that your concern has been addressed. Do let me know for any further assistance. Regards, Priya | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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My Registered number is [protected]., complaint no[protected].
Your team, not even attending my call :)
I have paid Rs. 20, 000 and not received product for near about 3 weeks now. On 17th Dec installation request is registered with you and today is 29. No one taking it seriously.
Regards,
Bhimashankar.
Thank you for sharing your contact number. I've notified the same to my team at Pune. Rest assured they'll get back to you soon for further assistance.
Regards,
Priya