[Resolved] Eureka Forbes — struggle with aquaguard amc karnataka

[Resolved] Eureka Forbes — struggle with aquaguard amc karnataka

M manish.g from Bengaluru, Karnataka

I am having an aquaguard water purifier for the last many years. It was the latest model then and quite a high priced product. I had other options from different brands in the market but i selected this product. But, i am deeply unhappy because the service is extremely disappointing. I struggle with service engineers to get their appointments. They do not consider the convenience of customers and keep delaying the visits. I keep waiting with literally no water at home. Then, i have to purchase water cans from the stores to provide my family. I am facing great hardship dealing with eureka forbes. Now, the executives say they have stopped amc for my model and ask me to replace it with a newer model. It is absolutely not possible to keep paying 20, 000+ time and again and keep changing my water purifier every few years. It was a bad decision to take eureka forbes product and i am thinking to share my experience and inform all my friends and relatives and others on every social media to beware before purchasing eureka forbes products. Or, should i take legal steps in the court of law for all the disappointment after purchasing a water purifier from eureka forbes. Ritu Was this information helpful? No (0) Yes (0)
Feb 22, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Jan 11, 2020 Updated by manish.g I got call from customer support but they say cant give AMC and ask me to change the unit. That is the problem. Unit is not a small item but cost more than 20, 000.. not easy money for working people... Or should I change to other brand purifier if you cant give AMC. I am a housewife and somehow manage my family.. I do not have so much extra funds to keep buying new purifier machines every few years... Verified Support Jan 13, 2020 Eureka Forbes Customer Care's response Dear Manish, I am disheartened to read about the experience you've recently faced with our services and would like to address your concerns. I will definitely have someone from my service team to connect with you as soon as possible. Please share your registered contact number & customer ID for a quick resolution. Regards, Anita Jan 15, 2020 Updated by manish.g Hello, thank you for the response Anita. My number is 990000302*1. I had a word with the area manager in Kudlu Mr Surya and South Head, Bangalore Mr Krishna. Seems like AMC is not possible for my model and I will be under paid services from now on, unless I change the unit. Again, changing the unit is not economic as I cannot afford to keep changing such an expensive product so frequently. Jan 15, 2020 Updated by manish.g My Customer ID: [protected] Regards, Ritu Jan 16, 2020 Updated by manish.g Hello Anita, Thank you for the response. My customer ID is [protected]. I had a word with the area manager in Kudlu Mr Surya and South Head, Bangalore Mr Krishna. Seems like AMC is not possible for my model and I will be under paid services from now on, unless I change the unit. Again, changing the unit is not economic as I cannot afford to keep changing such an expensive product so frequently. Regards, Ritu Verified Support Jan 17, 2020 Eureka Forbes Customer Care's response Dear Manish, I've escalated your concern to my team in Bengaluru. Be assured, they'll soon get in touch to assist you further. Request your patience in the meantime. Regards, Anita Jan 19, 2020 Updated by manish.g The executive has visited my place and changed the filters. Thank you for the help. Regards, Ritu (Wife of Manish) Verified Support Jan 22, 2020 Eureka Forbes Customer Care's response Dear Manish, I'm glad to hear that your concern has been addressed. Feel free to get back in case you require any further assistance. Regards, Anita
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Comments

psurendran19

Sirs
The mandatory service for my Dr aquaguard classic water purifier (unit No 6008094) due in December 2019.
But the service was not done since I was out of station.
Now I am at home. I request you to do the needful to do the mandatory
service.
Phone No:91-[protected]

Surendran P
Green Villa
poloor
Konott Post
Pin:673571

Eureka Forbes Customer Care's response, Jan 18, 2020

Verified Support

Dear Surendran,

I assure you that your service request will be attended on priority. I have shared your details with my team in Kerala. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita