[Resolved]  Eureka Forbes — vacuum cleaner complaint

Address:

695015

This is regarding a complaint i have about my recently purchased vacuum cleaner.
I am from trivandrum. I had purchased a eureka forbes, x force vacuum cleaner from amazon.
But the hose of the vacuum cleaner has become detached from the nozzle. I had registered a complaint. The service agency in trivandrum, ms. Aquadynamics had send over their service executive to look into the matter. He had photographed the defective part and promised to revert asap.
When i had contacted their office to know about the status of my complaint, i was asked to take up the issue with mr. Rejin, the eureka forbes person in-charge. He had also promised to place an order for the defective hose.
But it's been about a month now and the part has not been received. Upon enquiry with ms. Aqua dynamics i was given to understand that the part is not presently available.
I rely upon the vacuum cleaner for my daily house cleaning chores and thus have been inconvenienced in great measure.
Kindly look into the matter and do help me out

Regards

Bindu abraham