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[Resolved]  Eureka Forbes — Vacuum cleaner easy clean plus be 800w, model xOoo8ZLCWV

Address:Kolkata, West Bengal, 700028
Website:www.urekaforbes.com

I have purchased a vacuum cleaner on 17.02.2017 on line through amazon.in. l got the item along with demo CD which is not working, no manual book also. I requested many times for demo. But nobody has come to my residence for showing demo of vacuum cleaner. How to fix all accessories and how to use it, I do not know. The item is kept idle.
So I request you pl. Arrange to send Aman to show demo in my residence as follows:
31, u.k.dutta road, dum dum Cantonment, kolkata-700028
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Apr 19, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2017
Eureka Forbes Customer Care's response Dear Customer,

Allow me a chance to assist you with this. Please share your registered contact no./customer ID and I'll have my team to arrange a product demo for you.

Regards,
Anita
Verified Support
Mar 17, 2017
Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Verified Support
Mar 19, 2017
Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from my end. Do contact us for any further concern.

Regards,
Anita
Complaint comments 
1 Comment

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Comments

While purchasing the aqua garud, I was promised to give a free cover with the product, But we have still not received our free cover. We tried to follow-up 4 times with the sales person Vaibhav Dhanwad, but still haven't received my cover. Is this the kind of service you provide? By faking the customers and promising them that you can't fulfill.
Reply
Eureka Forbes Customer Care's response, Mar 14, 2017
Verified Support
Dear Shantilal,

I am disheartened to hear about this. Please share your registered contact no./customer ID and my team will soon connect with you to address your concern.

Regards,
Anita
Eureka Forbes Customer Care's response, Mar 17, 2017
Verified Support
Dear Shantilal,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, Mar 19, 2017
Verified Support
Dear Shantilal,

As I haven't received your details, your complaint has been closed from my end. Do contact us for any further concern.

Regards,
Anita

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