Eureka Forbes — Vacuum cleaner-Trendy steel model

I have purchased eureka forbes trendy steel model vacuum cleaner from Vijay Sales Nizampet Hyderabad. I made the purchase in July 2020 with a thought that it will be helpful for us (when maids do not come due to covid). However it was used once or twice and it failed to function. I have raised a complaint in September. I was informed that the technicians may take time to attend due to covid. They never turned up or contacted until December 2020. I contacted customer care end of January. The technician came and said the motor failed (which is the only key part). Sine one month there is no response. So called customer care again, escalated it to escalation department and escalation department head, area service head. They made commitment that it will be resolved today Monday 8th of March. But now they say it will take more time. I have trust. In summary, I have almost brand new vacuum cleaner which we could not use during necessity. And when it will be functional (hopefully) the warranty period will be over. I want to approach consumer forum Court. Can anyone guide me.