[Resolved] Eureka Forbes — water purifier and parts | |||
Hi team, Recently aquacare (Jayanagar-bangalore) company had called for regular maintenance for my aquaguard. Mr santosh (Mob-[protected]) visited our house and said that the purifier has duplicate parts and need to be changed for which he quoted rs8000, i asked him just to clean the purifier and not to replace any parts for which he started abusing and was very rude. Somehow he completed the work and went. He didn’t fit the parts properly and now my aquaguard is leaking and not storing any water. When i called them the no is not reachable, santosh picked the called and threatened and abused me and said to take any action or complain to anybody. Kindly help us with the repair and take strict action against such fraud companies. Regards Pankaj kolekar Pankaj. [protected]@gmail.com [protected] Was this information helpful? | |||
Feb 9, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jan 09, 2020 Eureka Forbes Customer Care's response Dear Pankaj, My team in Bengaluru has been informed about the problem you are facing. Request your patience as they will contact you at the earliest to address the same. Regards, Anita | |||
 2 Comments | |||
Comments
hi Anita,
We lodged a complaint on 4th Jan. Till 23rd, there was no response from your team at all despite multiple follow ups on your customer care number and directly to the technitian who had visited our house. All this got us no response or resolution. Eureka forbes team we dealt with in Kollam is ill equipped, poorly trained and lack any basic sense of customer service or courtesy.
We are so irritated and disappointed by the response that we have decided to discard our water filter just so we do not have to deal with your team ever in future. I can assure you that we will never be going back to Eureka Forbes for anything in future.
Regards
Suchika
We lodged a complaint on 4th Jan. Till 23rd, there was no response from your team at all despite multiple follow ups on your customer care number and directly to the technitian who had visited our house. All this got us no response or resolution. Eureka forbes team we dealt with in Kollam is ill equipped, poorly trained and lack any basic sense of customer service or courtesy.
We are so irritated and disappointed by the response that we have decided to discard our water filter just so we do not have to deal with your team ever in future. I can assure you that we will never be going back to Eureka Forbes for anything in future.
Regards
Suchika
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Your request has been escalated to my service team in Kollam. They will get in touch with you at the earliest for further assistance. Request your patience.
Regards,
Anita