Eureka Forbes — Water Purifier Complaint | |||
I am complaining almost every alternate day for repair of water purifier, since last 25 days, to Eurohelpline. My water purifier is under warranty period. No one is coming to repair and if I am asking about the earlier complain number, person from customer care is saying it resolved but reality is; no body is coming for repair. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I purchased an Aquaguard ST2000 water purifier on 08/08/1995. Ever since the equipment is under AMC. The current AMC number is 23879332. My customer code is [protected].
Till 2013, I was very satisfied with the service provided by your company. Till then I did not have to place a service call for routine maintenance. You technician would visit equipped with all necessary spares at the scheduled time and do a thorough cleaning of the equipment, replace filters ( if due ) and replace other parts as needed.
However since 2014, things have drastically changed. Now your technicians do not come unless called. Even then they do not come when promised and only after repeated calls they come. Further they show extreme reluctance in servicing the equipment. They are only interested in getting the AMC signed and collecting the money. They also do not replace filters when they are due. I am therefore extremely unhappy with the service. If this is the kind of service you are going to provide, I will have no alternative but to go some other company's product.
Amitabha Aich, 74 Godavari Apts, Alaknanda, New Delhi - 11019.
E-mail : aich.[protected]@gmail.com Landline :[protected] Mobile : [protected]
Till 2013, I was very satisfied with the service provided by your company. Till then I did not have to place a service call for routine maintenance. You technician would visit equipped with all necessary spares at the scheduled time and do a thorough cleaning of the equipment, replace filters ( if due ) and replace other parts as needed.
However since 2014, things have drastically changed. Now your technicians do not come unless called. Even then they do not come when promised and only after repeated calls they come. Further they show extreme reluctance in servicing the equipment. They are only interested in getting the AMC signed and collecting the money. They also do not replace filters when they are due. I am therefore extremely unhappy with the service. If this is the kind of service you are going to provide, I will have no alternative but to go some other company's product.
Amitabha Aich, 74 Godavari Apts, Alaknanda, New Delhi - 11019.
E-mail : aich.[protected]@gmail.com Landline :[protected] Mobile : [protected]
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