Eureka Forbes — Worst and pathetic service[protected]Now) [protected] (1 year back)

Address:

560061

Hello, Last year around this time I faced a major issues with the aquaguard service and I ended up writing the below mail to you. After a painful month, somebody came and attended to my complaint. They also suggested to me to buy an AMC as it is more convenient. I, like a fool bought a 3 year AMC. One year later, I am facing the exact same problem with your service. I had lodged a complaint on 5th of Dec[protected] to replace the filter which is FREE as part of the AMC. Till now, nobody has even bothered to call me. I have done multiple follow ups with the call center folks and with the guys who sold me AMC. NO RESPONSE. Every time they tell they will check with the back end team and respond. Yesterday, when I called, your call center representative (Sri Lakshmi) had the audacity to cut my call. I called again. This time your call center guy tells me that "I can go ahead and lodge a case in consumer court". I have recorded this statement and will now act as per your wish. I have 3 aquagaurds and have decided to throw all the 3 of them. I have never ever had this kind of experience even with any other product. I will post the consumer complaint details in the social media so that people refrain from buying your product. You after sales service is worst of the lot. Vivek Krishnamurthy On Thu, Dec 4, 2014 at 11:00 PM, Vivek Krishnamurthy wrote: I gave a complaint on 22nd November ([protected]) but didn't get any response and was surpirsed to know that the complaint has been closed without even visiting my home. However, I gave a fresh complaint ([protected]) on 1st December and despite multiple follow ups and calls, till now nobody has attended to our complaint. This is an absolute pathetic service provided by Eureka Forbes. I have not been able to use my aquagaurd sice past 15 days just because of the absolute non sense response which I have got from Eureka Forbes. I have attached a picture of a live cockroach inside the filter of my Aquagaurd enhance UV. How is it possible? Is it a design flaw? Do I need to wait for 15+ days for somebody from Eureka Forbes to come and fix the problem? What kind of SLA you guys follow? You are putting our health at risk. I have NO trust on you and I will be dragging you to the consumer court now. I will advise everybody to throw their aquagaurd and buy a better water purifier. Please escalate this matter at highest possible level as its been more than 15 days since I am waiting for a resolution. Thanks & Regards, Vivek Krishnamurthy