[Resolved]  Eureka Forbes — worst product and worst service

Address:560094

Purifier is 10 month old and last month i faced a beep sound in the purifier, i immediately raised a complaint on 22 June, technician came after 2 days and confirmed to replace sone part the next 2 days. He never turned back. The issue continued. I got in touch with my sales person and assured to send the technician, but no use. Again i raised a complaint on 10 july since the purifier had stopped working, Technician visited on 13 and says all filter is gone. Should pay for it. I refused and said its in warrenty period moreover previous technician never told about filter change. They agreed to replace after 2 days. But still now no response. I called the customer care today and they confirmed the issue ill be resolved today.. now the techician to and says i[censored] pay we will fix or else no option.. is this the way u provide the service.
I have no water for drinking from 5 days and evry day i end up buying bisleri.
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Aug 24, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Jul 20, 2018
Updated by Kiran ramamurthy
Even after they receiving the update i have not received any solution. They are so reluctant and negligent and demands to to make a payment. They are least worried about customer retention and non of the managers are ready to take up issue. Its been pending for 1 month now.
Verified Support
Jul 20, 2018
Eureka Forbes Customer Care's response
Dear Kiran,

I've responded to your concern via Facebook & shall take it forward from there.

Regards,
Anita
Jul 20, 2018
Updated by Kiran ramamurthy
Am just getting response saying we are looking i to it.. when will i get resolution.
Its been 1 month now and the purifier is not working.
Is this the way you provide the serive. Give me a escalation point.
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