Excitel — bandwidth issue from last one month

Address:

WZ 346 D

Pathetic service. Worst internet connection.

I am living at wz 346 d nangal raya, using connection on my name.
I am facing bandwidth issue from last one month and cont. Chasing for resolution but what i got is fake update of 24-48hr of engineer visit.

I don’t understand how come the complaint got resolved without providing the resolution. Literally i raise complaint on daily basis and daily it got resolved without any visit and resolution. Is this the way this services industry works.

Is this way excitel handling customer complaints?
I don’t no how this isp doing troubleshooting of the repeated issues?
Whats the sla of customer complaints?

No escalation matrix!!!

All the calls goes to one desk where all the guys are just helpless.

I paid in advance for 3 months and its only month passed. I don’t know how would i carry this for next 2 months with such response and how many complaints i am going to raise.

Also good to hear that there is no provision of refund in case you don’t want to use services and disconnect the link.