| Address: | U 7/5-6, U block, DLF Phase3, sector 24, gurugram |
To whomsoever it may concern,
My name is Usman Habib and I have connection with the registered mobile number [protected] in DLF phase III, gurgaon. It's been one month only it started giving trouble. I've been having issue with my connection since last 3 days of frequent disconnection, slow speed, high ping. I've been waiting since 3 days to get it resolved but nothing happened so far, so I decided to call today. I called more than 8 times and each and every time they transfer my call to technical team and each and every time technical team guys are disconnecting my calls. First I thought may be due to network issue my call was disconnecting my after 5th-6th time I realized they are disconnecting it deliberately. Even supervisors are also disconnecting the calls and I come up to this only that they are disconnecting my call only because they are incompetent, inefficient, incapable to resolve my issue. So far this was excruciating pathetic experience I had with this brand which I don't wanna continue more. How could I continue with the brand who is not able to provide proper services to their customers. The brand who doesn't even have a single employe who is proficient, experienced and skilled enough to resolve their customers issues. I thought Excitel was prestigious and dignified brand that was the reason I went with it in first place. If would known that this is also a kind of LALA COMPANY, I would've never ever gone to this.
Such a pity and shame. It's disgraceful.
Usman Habib
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