🚨 DECEPTIVE BUSINESS PRACTICES & REFUND FRAUD ALERT !
Prospective customers beware! Excitel Broadband will happily take your money upfront and completely abandon you. I paid an advance rental fee of ₹2, 640 and provided a clear 15-day relocation notice for my flat in Kishangarh. Their local partner network (Exotic Internet Services) completely ghosted the physical installation, and field engineer Raj Singh completely shut off his phone.
When I demanded a cancellation and refund for zero service delivery, their billing cell formally responded on the Government NCH portal claiming they 'don't have a refund policy.'
Retaining an advance fee for a line that was NEVER physically built or turned on is a blatant violation of the Consumer Protection Act, 2019 (Unfair Trade Practices). A formal Pre-Action Legal Notice has been served to CEO Varun Pasricha, and NCH Docket 10120702 is active. Bypassing their broken customer care loops to file a formal case before the District Consumer Disputes Redressal Commission via the e-Jagriti portal next. Avoid this brand at all costs! Was this information helpful? | 
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