Excitel Broadband — getting 10% of plan speed

Address:

New Delhi, Delhi, 110075

Since past few days i have been receiving 5 mbps broadband data speed against the plan seed of 50 mbps. The ticket is now open since 4 days time and there is neither any calbak from technician or company executive.

Every tme i call customer care, they say renovation work under progress and no details available with them. Also, they provide fake address for local offie 76 b akshardham sector 19, which is indeed a residential address. No phone number details provided for local ofice or of technician by customer care.

I have subscribed to 1 year plan for excitel which provided right speed intially, but now feel cheated as their plan run @ reduced speed of 5 mbps only. The speed fluctuates time to time, but now its 5 mbps contant reduced
Speed from backend itself.

Thanks.
Rishi - [protected] (N registered number with excitel)