Excitel Broadband — No internet connectivity for days

R Chiru

Address:

Gandhi Vihar, New Delhi

I had paid an advance 3 months prepaid plan. No internet, no refund, customer care unresponsive to complaints

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Comments

Siddhartha Yadav

from Jaipur, Rajasthan

Please rely on your Hotspot connections, Excitel Broadband is pathetic. I have opened several tickets and the team closes the tickets as resolved without any resolution. The seller will assure you of the best services and no technical issue being optical fibre connection however it is really difficult to find a continuous broadband connectivity.

After being smitten for 3 months from the pathetic services I researched on several websites and found that the customer service and after sales support is scathing and all customers have the worst experience with Excitel.

Their Mobile App for complaints, their customer service. their escalation paths are all farce and can't operate professionally. Adding a snapshot of how long tickets are dealt and the pendency of tickets does not matter to the management.