Excitel Broadband — refund for the new broadband

Address:

D1/8 room no 3, Palam kunj sector 7

I have got the isp since i had to start wfh due to covid19 and then i wasok paying the amount tgey asked 2900 jus for the service withoit the router and that wasmy biggest mistake. From 27/03/2020 til datethe issue is the same thag my internet doea not work or if works it works in such a manner that its impossible to work.
Excitel promised a speex of 60mb however i dnt even get 20mb and m always complaining about the same becoz its hampering my work i try to reach out foe help but only one thing i get is that we get it fixed but jasnt been fixed this is such an inconvienve if they would return at least my money for the connection i could get a new better osp