Excitel — Charged for service but service not delivered

Address:

Plot no.48, Second Floor, Okhla Industrial estate, Phase-3 South Delhi-110020

Hi, this complaint is against Excitel Broadband Service Pvt LTD. I requested for a Broadband connection from Excitel on 9th November 2021 and also made full payment for the device and plan(200gbps). Then they didn't complete the installation for an week so I requested them to terminate the connection and refund my money. After that they took around 15 days to process and finally on 25th November 2021 they raised the ticket for refund and gave me 1 week time to complete the process but now today is 7th December 2021 and they are not responding to the ticket. I called them multiple times and I have the recording also with their executive. Every time they say "give us 2 more days and we will resolve this" but I got no solution.