Excitel — Cheater Fraud lier Not Refunding Security Deposit 4 month passed already

I took connection for 365 days straight. Due to cheap plan which is actually there strategy to acquire customer then they will strat harassing them in terms of services, speed frequent disconnection and there team is not helping in providing resolution they are there only to keep saying sorry and doing copy paste replie everytime. So i decided to terminate connection. Now they suddenly change policy that you have to search there office and submit router then they will refund security deposit which actually is a trap and there main way of earning, no other isp does this they provide home installtion and disconnection also from customer premises. But Excitel is diffrent they bootlick customer till the time customer tool connection after that they start giving attitude, actually they never refund money at any cost, there only target is to harass customer at every level. And there ground staff is local gundas always gives dhamki to you that jo karna hai kar ko Excitel ki itani aukaat nhi hamaari wajah se company chal rahi hai. Its my humble request never fall in there trap go and get any isp but not excitel.

Excitel ticket number - 9567441 unresolved from last 4 months