Excitel — cheating customer

vicky006

Address:

Prasanth Nagar,Miyapur

They are not providing any internet speed as per the plan chosen. They first collect in advance and they stop giving internet/speed. I have called the customer care and raised several tickets but no one is taking any action or responding. I have upgraded to 100 mbps plan from 50 mbps but now i am not getting even 5 mbps speed. I am loosing my money and time and also my work is getting impacted with slow speed. Please help me on this issue.

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Comments

I am KD

from Noida, Uttar Pradesh

Excitel Appellate is toying with me and jerking me around. Avoids my messages and phone calls. Doesn't call me back. Makes false promises.

My Excitel broadband internet connection has not worked for more than a month. Ticket has been open for more than 18 days.

I asked for a refund of half of my subscription amount. No reply. I call. No reply. I message on sms and WhatsApp. No reply.

I should not shout. I should keep my cool. I should be polite and decent. It doesn't matter if I get internet or not. It is not their fault. It is the local service provider who needs to check. But they can't force the local service provider to hurry up. They are helpless babies. They can only take my subscription money for multiple months in advance.

Customer support executive is an innocent helpless baby. Excitel Appellate Mayank [protected] is a busy guy in Dehradun who shouldn't be shouted at.

I, the customer, am the greatest "Chutia."