Excitel — Connection Service

Address:

Kanpur

I bought Excitel, i get problems every single week and they don't believe that connection has any problem they won't change the router or check their connection. They only ask me to reboot my router everytime there is a problem. Most of those idiots aren't even knowledgeable. I'm only using it coz i bought 12 month plan. I will change it. Also those people have increased there prices by 1k on annual pack( and every other pack) they are making fool of every user. There connection is unstable, you can't open any government website using their fiber connection and can't use wifi calling too not gaming ping is always higher than 150 ms. I even submitted screen recording of the loading and everything but they were fixated on "open and search that icon pack u were opening in that video in Google Play" & not seeing the problem I'm facing!! They said they can't do anything coz at the time they called and screen shared connection wasn't buffering.