Excitel — Denial in giving services after receiving payment.

I have paid 5999/- through UPI (PhonePe) to Excitel for 1 year Plan and on their portal it showed failed but I checked with the my bank ( Paytm payments bank) it was successful I got UTR I have shared with Excitel still they are not ready to accept that they have received the payment and denying to give services.

Please Help and Do the Needful.
Following I am attaching screenshot with UTR No my bank Confirmation that transaction was successful.

And Also I Have Got The Confirmation From Paytm Also That Excitel Has Got The Payment . I Am Attaching That Screenshot As Well

Excitel User I’d [protected]