Excitel — Excitel broadband network

Address:

AK broadband network alijah kotla

Excitel has serious issues with its services, customer support and local providers in #Hyderabad.

Let me try to explain all the issues one by one:-

1. I purchased 6 months plan and I had to face issues about 1 month of the time in 6 months.

2. Chat support, call support, nodal and helpdesk are never responsive on the issue you try to explain them. They will just make you crazy and then you will decide not to talk to them for anything.

3. After somewhere around 20 to 30 and one week of time I got a call and my services were extended as a kind gesture from excitel but guess what happens next.

The local provider messages me and threatens me to disconnect the connection and asks me to talk to him to show how to extend network, I have attached the screenshot of messages.

When I call the local provider, what he says is apparently excitel is going out of service in Hyderabad and they are in dues to pay the bill to local provider so he is disconnecting my network which excitel extended for me and then threatens me to talk to company and do what I would want to do.

Again a remarkable chat with Shweta p, I tried to explain all this and she ignores at first and then she escalates this and the matter is finished there. NO SUPPORT. NO HELP. NO RESPONSIBILITY FOR SUCH BEHAVIOUR. NOTHING FROM EXCITEL. ALL YOU GET IS A TICKET NUMBER AND WE WILL SOLVE IT ON PRIORITY STATEMENT.

I SEND EMAILS TO [protected]@excitel.com and [protected]@excitel.com with the chat transcript and they don't even bother to reply me back.

Local provider (AK broadband, alijah kotla Hyderabad) threatens me and then disconnected the internet connection which was extended by excitel company.

Excitel broadband does not provide any support and local Provider has disconnected my internet service.