Excitel — Excitel does not refund and resolve the issue

Harshshah0211

Address:

Secunderabad Saroja building

This is the poorest internet provider, there are only few agents working namely Vishal k, pooja, nikki, Rupa. None of these have proper knowledge to talk.

It's been 4 days I have been facing issues with the internet connection because of which I m off the job for 4 days they don't even bother to respond me when I contact them. They only make excuses and when I say I am going to file a complaint they take it for granted.

Till now indian govt agencies have been pathetic in services and now companies like exitel do frauds and no one can do anything.

They take your money don't give you the services no resolution to your issues, no supervisor available as they don't have any, no refun, all you can do is do suicide with all the tensions they give you.

If I loose my job it's because of exitel and I will file law suit against exitel and this consumer complaint forums for no help.

They provided me a address of their local provider and shocking thing is they don't have their own providers number to contact so they gave me a address which is not legitimate and asked me to go there "AK broadband network" alijah kotla Hyderabad.

Now I don't know how such companies get license to sell their services without a thorough check on their existence. In short exitel is a fraud company they are running a server with 5 or 6 people they are not able to handle anything.

I[censored] have issue all they do is give excuse of technical issue and directly say on your face that they will not help.

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Excitel customer support has been notified about the posted complaint.

Aug 28, 2020

Updated by Harshshah0211 I have been using the exitel for past 6 months and due to lockdown I did not had choice to change my network so I paid for another 6 months.

Now the story here is every second day I get server issues or power issues from their end as they say and my internet connection is dropped.

Chat support does not provide me a supervisor number neither they provide me some contact when I do call them they tell me we can't help u it's technical issue we are escalating but till I get internet connection back it's all night.

I lost 3 days of work and had issues with my job due to this, when I asked them to extend my network billing cycle and provide me free network for all this issues one agent agrees another call agent says we can't help you.

I ask for refund they say we don't give refund, they are just fooling people around and they can't handle the services they are telling they can provide.

Frequent disconnections, frequent issues now became daily issues. Can some one look around for this stupidity.

Exitel is a cheap and pathetic broadband service and I believe they are also no good at customer service with all their rude behaviour towards customer and agents no good to handle the issues.

All they want is to peep in my system remotely and when I deny and ask for technician they don't send a technician.

EXITEL IS CRAP AND LOAD OF WASTE PEOPLE, IN SHORT THEY ARE GARBAGE.