Excitel — extremely poor service

Address:

RZ-24/25 Panchsheel Colony, Mahavir Enclave Part -3

The issue that i have experienced was: yesterday only new connection established with 100 mbps and for 4 months plan and since yesterday frequent disconnection and downtime more than 6 hours yesterday and today it's more than 5 hours and still no resolution.

It occurred on: 17/06/2020

They will resolve after a while and then it will reoccur and then they will again resolve but this involves a lot calls, follow-up which i can't do in busy work schedule, so i just want them to terminate my connection and refund my paid amount of 2999 + 500 installation charges asap

I look forward to your prompt response on this matter.