Excitel — Frequently facing the problem of LOSS from past more than 20 days

roma001

Jan 8, 2022

Website:

promo.excitel.com

I want to file a complaint agains EXCITEL internet.from past more then 20 days i am not able to use internet because of signal loss. everyday i am calling customer care twice and thrice to inform but everytime they assure me to resolve it within 24 hours but still my problem has not been resolved yet. in this pandemic situation everyone is doing work from home and all they need is internet but from past few days i am not able to do my work and daily reacharging my phone data which is costing me a lot. sometime customer care informed that there is problem in your area and sometime they have gold me that they can not contact my area service provider. now its almost a month and my problem of signal loss is still there. i am really frustrated now and can not think what to do now. i paid the amount in advance and already spent a lot of money on reacharging net data.

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Excitel customer support has been notified about the posted complaint.

Jan 09, 2022

Updated by roma001 still my issue of internet has been not resolved. i am tired of calling customer care. everytime they assure me to resolve internet issue but nothing has happened. because of no internet my work is suffering.

Jan 11, 2022

Updated by roma001 still my problem has not been resolved and i am stuck now in this situation. no one is listening to me. i am calling on daily basis but my coomplaint is being neglected. i am getting excuses from customer care that they will resolve it but all in vain. now i asked them to terminate the services 3 days back but they are again giving me excuses that they will resolve and when i pressurised for termination then they are not ready to give my security and advance amount back. they said that i have to go to thier reginal office and need to submit their box and again need to wait for thirty days to get my security deposit back. i am now stuck in the situation where excitel is not ready to fix my connection neither they are ready to refund my amount.

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Comments

dheerajc70

from Ghaziabad, Uttar Pradesh

Jan 29, 2022

Also my problem has not been resolved properly and i am stuck now in this situation. I am calling on daily basis but my complaint is being neglected. i am getting excuses from customer care that they will resolve it but all in vain. When i call to customer care they said we are working on it but after 2-3 days again network is down for hours and hours, i lost thousands of money due to network problem. Also i mailed for full information of my booked tickets they said 'THIS IS CONFIDENTIAL we can not provide you that information'. Excitel broadband service is TOO WORST don't choice of it.