Excitel — Haven't Received Security Amount yet

pspulkit2

Address:

48, Okhla Industrial Estate Phase III, South Delhi – 110020, India

I (UserID:[protected]) raised a request for ONU Refund with ticket #3599857 on 29-Jun-2020. Now it has been more than 68 days still haven't received my security amount yet. I continuously followup with support but its more like a robotic response with no solution.

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Excitel customer support has been notified about the posted complaint.

Sep 18, 2020

Updated by pspulkit2 Last update I have got from Excital support is on 9 Septembe but they are more like scipted reply with no solution. Also, It's already more than 81 days when they will give my amount?

Sep 30, 2020

Updated by pspulkit2 Successfully completed 90+ days of being cheated by Excital.

Today (30 September 2020), I called Excital's Help Desk at[protected] and they confirmed me that 90 days completed for ticket #2640085 with no solution.

Earlier they told me that internal team is working on high priority to initiate your refund but today, they happily told me that there is some issue with this ticket, so they have lodged another ticket #4018762, which will take another 90 days. This feels so cheated and fake.

Please assist.

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Comments

pspulkit2

Last update, I have got from Excital support is on 7 September 2020, that they will escalate this issue til then there is not further update. Also, It's already more than 81 days when they will give my amount?