Excitel — Internet

Address:	New Delhi, Delhi, 110024
Website:	www.excitel.com

I have been using the excitel broadband connection from last 6 months. I have to shift from one location to another in delhi. On 24 April 2017, I asked my local internet provider "Cyber point", that I am shifting to another area. Can I shift my internet connection to new area. If no then I will cancel my this internet id and will search for other options in new area. The person said that yes I can shift and he will provide the connectivity there. On his assurance, I recharged my prepaid excitel connection on 27 April 2017. On 4th May 2017, Cyber point owner told that he is unable to provide connection there. If another provider who is providing excitel connection is there can provide me connection then its ok. I searched only and got one excitel provider "Janak broadband". Now I called in excitel customer care and told the whole issue. The executive told me that if any other excitel provider is available there then you can shift your old excitel id with that provider. I called Janak broadband. The person and connected my excitel internet. I logged in with my old excitel id, but internet was not working. I came to Janak broadband with the issue. He called in customer care and they told him that old excited id cant be shifted to another provider. I have two questions. First when company is same and only local provider is different then why my id cant be shifted. Secondly, if it was not possible then why I was mis-guided by local provider and excitel executive.

I will not recommend the excitel connection. The company who cheats his customer is not reliable.