Excitel — internet not available from last 20 hours

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	My.excitel.com

I am mohit and i stay in vaishali sector 9, i just got my internet connected yesterday and since 8 pm yesterday its down. I have raised 2 complaints already and engineer and sales person are only confirming they will be available in some time, but they have not come till now. Worst internet provider i have known, pls tell how can i get my money bak