Sir,
My internet connection is not working for the last 18 days, after i paid full payment of one year subscription i. E. Rs.6895/-. its has become traumatic situation since than. after more than 18 days of disruption of internet service, your service provider is asking me to pay for wire which is not working (Filled with water) because of water logging in the box at pillar. I did complaint to customer care as well as local service provider on 30 july 2019. But both service center & local service provider didn't bother to help. I've been using your connection since 2017. Last year same problem occurred but at that time service provider tried to resolve it asap & changed wire within a day. At that time as well wire was submerged & filled with water because of rain. Now after an year same problem occurred. I called several times to your call centre as well as service provider & now they are asking me to pay money without relocation of net (Whereas at the time of initial installation of internet connection, this condition was clearly mentioned that, any fault, repair and damages will be done without claiming any charges from the customer. however, your customer care as well as local service provider is insisting on charges to replace the faulty wire, to restore the net connection, totally voilating the conditions of initial terms mentioned on the receipt at installation time.
I, therefore, request you to resolve my problem as soon as possible or return me my money as i was not able to use my net after recharge of rs. 6895. Was this information helpful? | 
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