Excitel — No internet connection in my area and they are not refunding my money #Excitel Scam

Address:

3rd floor, building number 211, Street number 4, karkarduma

Hi Team,
On 9th Jan, 2022 - I called Excitel customer care to get the new connection.
On 11th Jan, 2022 - the team came and installed the device, I paid 5000 rupees via google pay (2000 for device and 3000 for plan).
It worked only for 15 mins and since then till not it's been 3 days and it's still showing no internet connection.
I called customer care 37 times till now, they keep saying 'our ground team is working to resolve the issue' but not even a single technician has visited my place.
I read the policy ' they has mentioned if the company does not provide connection in the particular area, company will have to refund the entire amount'.
In the pandemic situation, I visited the personally and the local service provider is clearly saying that we won't provide service in this area and they will not refund my money also.
Shame on Excitel that in this situation where people are dying due to shortage of money, Excitel is busy in looting the public.
I request you to please help me in getting my refund. I need my money back.
The service provider is also not passing any communication to the excitel as he is getting commission from other local broadband dealers.
And the customer is struggling continuously between excitel and local service provider.