| Address: | Plot No 48, 2nd & 3rd Floor, Phase 3. Okhla Industrial Estates New Delhi - 110020 | | Website: | my.excitel.com |
This complaint email is for the company, named Excitel Broadband Pvt. Ltd. with their registered office situated at Plot No 48, 2nd & 3rd Floor, Phase 3. Okhla Industrial Estates New Delhi - 110020. I have described the issue below:
This is regarding an issue which I have been facing from the past couple of months. I had an Excitel broadband connection which I got revoked in the month of April 2023. There was a WiFi device which was installed at my place after securing a security deposit of Rs 2000 with the company. The WiFi router was collected back by the company on 12th May 2023, i.e., about 70 days/ more than 2 months back with an assurance that the security amount of Rs. 2000 will be refunded within 60 days or maximum 60 days. Till date, I have never ever received any email/ call or communication from this fraud company about refunding the security deposit. They always repeated whenever I chased them that they would share a link soon in which I was supposed to enter my bank details for refund. But that link never came via any communication method, neither through an email nor through any SMS. I have got the WiFi device return receipt which was given by their device collection agent. I have attached it for reference. The mobile no. has been changed to +91-[protected].
Kindly help me get my security deposit refund of Rs 2000 as this cheater fraud company has been misleading me since the last couple of months and I have suffered enough harassment from their end. I had raised a refund update ticket# 12584710 back on 8th June 2023, i.e., about 1.5 months ago on their portal.
You may call me on my mobile number for further communication, +91 [protected]. Email ID: [protected]@gmail.com
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