Excitel — not attending complaints on broadband

Address:

204, ilyas building, kundhanbagh, Begumpet, 500016

Excitel broadband, user name: vardhan18, mobile : [protected]
Our broadband (Excitel) is not working properly from last 3 months and no one visited to resolve but the tickets getting closed even after repeated complaints. Asked for the refund of non working period, but refused and saying some # reasons. I have call recordings as proof. Need to take sever action on the issue as we are paying fee every month but not getting proper service and reply from broadband team. We need compensation for not working of internet.