I used 6-month Excitel and purchased ONU device @1000/- and they said it is refundable. They don't even follow any systematic process like collecting device, issue handling, Checking device and device collecting reports etc.. I received a call from customer care and they provided the address to submit the ONU device and it was in very good condition. Immediately I went to dealer address and submitted the device and they verified the device and said it is in good condition with in 30days you will get the amount back to your account. 2 months I waited and contacted customer care and they said sir provide your bank account details so that we will transfer within 10 days. I provided bank details and waited one month not response from them, again I contacted customer care that time they are saying device was damaged and we are not refund the money. see how ethically, morally these cheaters are cheating the customers? I enquired with Excitel employee and he said many of the customers are facing same issue they are taking money but not returning. I paid 1000 rupees for ONU device and returned my ONU device and return device they are giving some other customer and getting 1000 rupees like that they are cheating. I contacted to return my device still they are not responding.
Excitel CEO/Chairman/Owner family eating with this amount and how many days they will survive? They are eating customer sweat and blood Was this information helpful? | 
Post your Comment