It's been more than 9months now. I have submitted my device to them and not received any information regarding the refund. I am calling them since then. In the month of November they said they will give me the refund in a week but again when I called them they are telling me the case is not closed for device collection. Again they are escalating my refund case. I do have the recordings of the customer care who told me that I will receive my refund.
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