Excitel — Onu device refund not received

Website:

Excitel.com

I have submitted the ONU device on 18 Nov 22 and was told that the refund will be given in 90 days.
Now, 105 days are over and I haven't received the refund and chasing the customer care daily just for listening this - we have noted your complaint our team is working on it. They are lying and making false promises to their customers.
Complaint id[protected]