[Resolved]  Excitel — ONU refund

Hi Team,
I request for shifting the connect. But as per Excitel Broadband procedure . They first terminate the connection then shift to new Location.
For this I already submit Router to the Excitel centre on 3rd March.
It’s been 45 days I’m waiting for the refund.
I also Shared my bank details manually for refund procedure.
Still I’m not getting any update or refund.
Kindly refund my Deposit money as soon as possible. So, I can continue this in my new location.
Everyday i need to call them they are saying they working on urgent basis but nothing done from their side.
I raised ticket multiple times nothing happened.
Still I raised 3 tickets.
Ticket number- 8471129, 8471118, 8533019.
I already paid for entire year that’s why I’m trying to shift in new location but their useless policy that first they will terminate in current location then you get the refund after that again pay 2000 OnU refundable amount then they will shift the connection.
It’s already 45 days long everyday i need to call and trying to mail them but nothing happening.
I wanna my refund please.