Excitel — Onu refund stuck

Its been more than a month since the local partner took the router back but I have not received the security deposit yet, excitel says they have sent the money to local partner and local partner just isn't willing to pay the money back as they say they will send the money everyday but they do not, I have already made a complaint in excitel for this but I am not getting any resolution there. Please help me with this problem.