Excitel — Paid for Broadband Service But No Connectivity Provided Refund Denied by Excitel

I am writing to raise a serious complaint against Excitel Broadband.

On 24/04/2025, I paid for a broadband connection through Excitel. However, even after 24+ hours, there has been no connectivity or installation at my address. When I contacted their customer support, they not only failed to resolve the issue but also denied giving a refund, clearly stating “Jo marzi karlo, hum refund nahi karenge”. They told that we don't have refund policy but what about the inconveniences caused to customer?
This is shocking and highly unprofessional. I am a former customer of Excitel who recharged after a gap of over a year. They accepted my payment without confirming technical feasibility and have not delivered any service whatsoever.
I’ve already contacted them via Twitter, and although they said they would escalate my concern, no action has been taken. I’ve also escalated to @jagograhakjago on Twitter, but Excitel is still delaying resolution and refusing refund.

This is a clear case of:
Deficiency in Service
Unfair Trade Practice
Mental harassment and financial loss
My Request:
Immediate refund of the full amount paid for the service
Compensation for the inconvenience caused
I urge the concerned authorities to take strict action against Excitel and help me get my refund. I am also prepared to file a formal complaint through the Consumer Court (E-Daakhil) if this issue is not resolved promptly.