Hi,
i am facing pathetic support from exitel, whenever i face issues it is taking more than 3 days time and not getting any information on the issue and solution.
literally i am facing issues every month.
This month I am faced on 1st dec 2020 and raised ticket 665257 but till now the issue has not been solved. When I called the customer case they are speaking to a rude manager and I have not seen this type of rudeness in any other customer service. for the issue he is telling that i have to wait again 24 hours to regain the internet service for this he is telling i have not provided proper information about the issue in the ticket and on 02-dec 2020 i got internet for 2-3 hours for that issue won't be considered from 1st dec 2020.
i what to know is this the proper way you will do with customers and issues. let me know so that we may know your service was like this only.
My excitel ID : harishb
register ID no : [protected] Was this information helpful? | 
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