Excitel — Payment done by me but they are rejecting it

I payed rs 2000 to excitel infront of their technician and when the payment is done their payment gateway showed error and the money is deducted from my account and then the technician making silly excuses that it's my fault that I pressed back, but the point is I never pressed back button. They are all cheaters.

I thought the online reviews of excitel being a bad isp is false and I ordered one and ended up losing 2830 rupees.

Please trust online reviews and don't be a fool like me of ignoring it.

( Additional 830 for 1 month play which I payed in cash to the technician a day before. )

Please don't fall for them all reviews are true.