Excitel — payment related issue

An amount of rs.2216.04 was paid on 30th july, 2019 via upi transaction id[protected] as 3 months advance for internet connection charges, which the company says that the amount transferred is not reflected in their account.
Screenshot of the payment made was also sent to them. Till date no communication has been received from their end. It is requested that the matter may please be taken up at your end and do the needful.